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WARRANTIES OF SATISFACTION - EXCHANGE AND REFUND |
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WARRANTIES |
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THE PRODUCT WARRANTY |
- The only items covered by warranty are the lighting. This product family benefit of a guaranty of "1" year.
other items being massive in nature and not subject to wear do not require a special warranty.
- under warranty, repairs, parts, and labor work are free.
- This warranty applies under the rules of assembly, normal use and maintenance program.
- The warranty period is stated on the sheet for the product in the shop.
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WARRANTIES OF RETURN |
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WARRANTY IN CASE OF FAULT |
- All the products we send are checked and tested before shipment.
- If a problem occurs during the physical delivery (broken product ...), you have 3 days to report both to LORDS - Luminaires company and the carrier (for the complete procedure, see "DELIVERY AND WARRANTY" on page "delivery".
- In this case, the exchange is free , you do not pay a new fixed participation fees shipment.
- back to us simply by filling out the products exchange (on the back of your invoice) stating precisely the grounds for dismissal.
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WARRANTY IN CASE OF NO SATISFACTION |
- In LORDS - Luminaires, you have 10 days to request exchange or refund your items at reception thereof.
- To do this warranty, you just have to state precisely the reasons for referral by filling out the exchange (rear your invoice).
- The exchange is not free , you must pay at the Post Office or carrier costs shipment.
- If, upon receipt, the item is in satisfactory condition , the product will be refunded to the amount of the purchase to say off the shipping cost of the original delivery (the original shipping costs are not those shown on your invoice but the actual costs incurred. A copy will be sent by e-mail. You can request a copy of the statements shipment. costs in this case costs will be at your expense) and off the cost of sending you committed.
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