Once you have confirmed your order, you will receive an e-mail acknowledgment receipt of it.
However, sometimes errors in your e-mail address prevents proper distribution of our acknowledgment.
In order to know the state of your delivery, please connect to order tracking . You wil know if your order is recorded and also know its status

Function sponsorship is not yet operational. It will be soon.

Once you have confirmed your order within LORDS - Luminaires company website, it goes through three states:

The availability of products is specified on the cover page of products. Two cases arise:

To monitor the status of your orders and orders passed in the LORDS - Luminaires company, just go to the page "order tracking" by filling in your contact information, including your e-mail address and password.

You can order in the LORDS - Luminaires company and have it delivered anywhere in the world. If you want to know how and shipping costs outside France, see the "delivery" . If you encounter problems please contact us by clicking on the link below, or here , specifying the purpose and nature of your request. A response in a short time you will made.

In case of loss of your "password" box, click the "My account" . Enter your email address e-mail and click on the link "Forgot your password? click HERE." We will send you a new password via e-mail immediately.
To change your password again, click again on the "My account" and enter the password we sent you.
You then have access to your account and from there you can change your password. If you encounter problems please contact us by clicking on the link below, or here , specifying the purpose and nature of your request. Response in a short time you will be done.

Regularly

The promotional offers are not programmed. they occur throughout the year.
be (e) of the latest promotions, click NOTIFICATIONS and check the box" ALL NOTIFICATIONS. "
Promotional offers are also listed on the newsletters. To be the first one (the first) be a (e) the current subscribing to the newsletter here .
Where all the goods were purchased, or when the date has passed, then promotions are suspended.

The payment methods accepted now are

In LORDS - Luminaires, you can make purchases by check, electronic transfer or against default.
The different ways to make your purchases depending on the method of payment are set out on page "Secure Payment" available here .

There are two websites payment

Credit cards accepted in the store LORDS - Luminairesare those accepted by our bank: "People's Bank". Different cards accepted are indicated on the "Secure payment " here .

Online payment is not yet implemented.
The means of online payment will the bank populaire. In any society LORDS - Luminaireshas access to your bank details. Consequently, if a hacker is introduced on our website despite all the security we have in place, he would not have access to your bank details.'s transaction online payment happens between the People's Bank secure sites and you. This is the method of payment online is more about that at the moment.
It will be the means Cyberpaiement whose characteristics are specified on page "Secure Payment" available here .

Payment for products purchased or delivered outside mainland France (excluding Corsica and Monaco) is made by bank transfer our account. No other means of payment is accepted.
Bank charges related to financial transactions are the responsibility of the buyer. Contact us before ordering because in addition shipping costs are also different from those prevailing in France.

Products are shipped upon receipt of your payment and the availability of items (see availability of items ).
Delivery times are those of the post is for 48 hours Chrono shipping method we used: the Colissimo delivered against signature.
For other modes of delivery deadlines are those of the carrier (including large items).

The means of delivery are currently Colissimo delivered against signature. This means delivery is safe because you must sign a receipt to take possession of your package (it does not get lost), and loss by post, because this package is insured, we refer again products.
Warning, the contents of parcels are insured against loss but ALSO against degradation. If your package reaches you auvais state, report it to the POST to make you pay the (the) item (s).

The delivery is possible abroad. Delivery is also provided by the Post Office. however hazards related to transportation are the responsibility of the recipient.
Shipping costs are charged at actual prices.
To determine the shipping cost for the different countries, please contact us.

The amount of postage to be paid in France is 9 euros.
Shipping costs outside of metropolitan France are charged at actual prices. Contact us for details by clicking on the link below, or here , specifying the purpose and nature of your request. Response in a short time you will be done.

If one of the items is not available, you know when you place your order.
Depending on the amount of the order and in most cases, it is necessary to wait for the availability of all products to receive the package. Dertains in case we can make a partial delivery of products. For more details, contact us by email by clicking on the link below, or here , specifying the purpose and nature of your request. Response in a short time you will be done.

According to the French Consumer Code, if you are not completely satisfied with our products, or if the delivered product does not fit, we are committed to finding the best solution to meet your expectations. law gives you a seven-day period stated withdrawal period. This withdrawal period of seven working days from the date of receipt of the goods.
To play the withdrawal period, you must return the product in its original packaging. The shipping and possibly customs are the responsibility of the buyer.
Returns must be accompanied by the original receipt and returned in their original packaging.
For more information, please consult our general conditions of sale here .

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